Not specified
Los Angeles, CA, United States
29 May 02:39 AM

Customer Service Representative

Autodeck Technology

In 1994, AutoDeck Technologies., formed as a nonprofit organization to continue the work of the activities of the Assistive Technology Act of 2008 grant, which formed in 2000. Our core strategy is to be the best company in the world at moving the physical commodity from the producer to the consumer and managing the market, credit, and operational risk associated with that.

Job brief

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities

Effectively manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers


Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritise, and manage time effectively

High school degree