Ubisoft
Newcastle upon Tyne, United Kingdom
1 Feb 09:21 AM

Customer support agent

To consistently provide solutions to our consumers and deliver an exceptional customer experience with every interaction.  

To support all consumer contacts in the specified native language; using  webmail primarily, and potentially forums and social media in coordination with Community Managers.

To act with autonomy and creativity to delight and astound customers with knowledge and passion for our products,

  • Strong technical ability– ability to troubleshoot effectively in a technical/PC/Gamer support environment.

  • Good understanding of social media activity, Facebook, Twitter, Your Tube

  • An active gamer

  • An experience of Customer Support ticketing tools, a knowledge of Salesforce is a plus.

  • Good spelling and grammar