Customer Services & Support
You will be at the forefront of the company and the key point of contact to our tech savvy stakeholders; our partners, drivers and our customers.
You will save the day often, very often! Whether it be helping a driver who’s delivering to a flat with a broken lift, or calming a customer who’s new bag arrived in the wrong color. Your challenge is to persuade the driver that walking up 80 steps with bags of groceries makes him a champion.
Take inbound calls but also make outbound calls to support our users.
Ensure orders are communicated to venues so they are prepared upon the driver's arrival.
Work in a live environment with a team to manage orders as they are submitted by our customers.
What do we expect?
1-2 years in customer service/customer facing role
Experience managing relationships with stakeholders
An empathetic approach to Customer service, being supportive and highly organised
Excellent telephone manners
Ability to juggle 101 things and deliver
Who are we looking for?
Flexible to work evenings and weekends
Passionate about keeping every customer coming back (even if it means bribing them with a Five Guys burger)
An excellent communicator
Organised and proactive
Willing to learn and push to the next level
Enthusiastic and effective
An entrepreneurship mindset
Adaptable to different situations and ability to evolve through time
Speaks Hindi, Urdu, and English fluently