Project Manager/Head of E-commerce Operations
We're looking for an all around project manager that can get things done!
Project management: Given our entrepreneurial ambitions and the nature of the role, project management and troubleshooting will be important elements of this role
Reporting and continuous improvement: Design, generate and analyze regular reports and KPIs to manage and improve operations and the overall business. Ensure we generate accurate, timely and valuable data to inform business decision making. Drive initiatives to improve operations.
Leadership: Develop overall ecommerce supply chain strategy (service levels, inventory, transportation, etc.). Identify gaps (current or future) in our operations capabilities, and propose and execute solutions to address them. Actively contribute to the overall leadership of the business
Execution: Ensure execution of daily processes with maniacal attention to detail. Manage inventory, troubleshoot problem items, and track orders to 100% accuracy. Monitor performance on all channels and customer service to rapidly detect and address any problems or opportunities.
Core Mission for person, not company: you will be responsible for the end-to-end supply chain for our direct-to-consumer ecommerce business. You will work closely with the heads of operations and e-commerce to define and execute an ambitious growth strategy for our direct-to-consumer business. You will optimize flexibility, speed, quality, and cost in our operations to delight our customers, achieve business profitability and enable ecommerce creativity. You will ensure we have the right supply, planning, and logistics to deliver to customers a KIND experience where they get exactly what they want, at the right time and cost.
• Must be able to get shit done FAST. I'll sometimes give you a tight deadline. I need to know you can get it done when I'm relying on you.
• Native English speaker, or almost Native. AKA must be able to write/speak fluent English with American-style grammar (aka, it reads kinda like this).
• Experience with project management software (Asana,Jira, etc)
• Tech Savvy
• Ability to roll up sleeves and do what it takes to win.
• Sense of humor & commitment
• Enjoy the canine friends in our office.
VERY IMPORTANT INSTRUCTIONS: Please apply to job and after take the video interview. If you get a message, that you need to wait for us to send you an invite, ignore it. The video interview is open for everyone.
The video interview is on demand. Just you and the computer, so you can take it at your free time. If you're camera shy or think it's too creepy, use a mask or face swapping software or anything creative!
After you finish the video interview, please upload your resume here: