13 Feb 05:32 AM

E-commerce Admin Staff

Tasks include (but are not limited to):

  • Process customer orders
  • Review every online or manual customer order and reconcile against other systems to ensure accuracy
  • Create customer quotes including cost effective freight costs from a range of providers
  • Respond to a wide range of email and phone queries in a timely manner
  • Answer live-chat queries
  • Resolve customer issues and implement viable solutions
  • Manage customer product returns and warranty claims
  • Generate daily reports to ensure orders are processed accurately
  • Assist other team members where required
  • Enter all tasks and maintain workload from Trello 

To be considered, you must have the following skills:

  • Experience working with an e-commerce business in a similar role for at least 1 year
  • Good understanding of WooCommerce and WordPress
  • Advanced to Expert MS Office skills
  • Excellent attention to detail
  • Professional verbal & written communication skills
  • The ability to work unsupervised, meet tight deadlines and use available resources to identify solutions
  • Great time management and organisational skills and able to demonstrate accordingly
  • Able to handle challenges with a clear head control workload pressure
  • Ability to follow instructions and communicate clearly when needed
  • Reliable, mature, and hardworking attitude
  • Experience in tapware, plumbing or the construction industry is a bonus

You must be willing to:

  • Act in the best interests of the company always
  • Work between the hours of 9:00am – 5:30pm AEST, (Monday to Friday)
  • Take responsibility of your own work and conduct self-checks
  • Resolve your own errors before your shift is over, even if this means working after-hours
  • Conduct work with minimal errors, and communicate any errors immediately
  • Adhere to SLA’s, complete checklists and follow other procedures
  • Identify and offer viable solutions on errors to help reduce business losses
  • Alleviate administration pressure from the Melbourne office and find answers to own questions
  • Provide daily reports to the Melbourne office showing completed and outstanding tasks
  • Spend the necessary time to conduct self-training by watching training videos, reading company documents, and seeking answers
  • Have a clear and thorough understanding of the task at-hand before making any progress or decision
  • Be self-motivated and pro-active
  • Communicate in advance, internally and/or externally if a task is unable to be completed by the deadline