Planned Companies
Parsippany-Troy Hills, NJ, USA
9 May 04:18 PM

Director of Hospitality Trainer

We are looking for a Hospitality Director of Training for our Field Operations to create and implement best practices throughout our Properties that will ensure uniform adoption and execution among our employees at customer sites. This position is responsible for the delivery and development of high-quality staff education aligned with Planned Companies business needs and objectives. This includes facilitating learner-centered training programs that develop team member skills and communicate organizational practices and service standards. Your role will be to monitor, evolve, and iterate training and Quality best practices across Operations as this individual actively develops training programs, leads property-level training initiatives, and collaborates with the Employee Engagement team to implement effective training programs that enhance workforce performance.
Here are potential responsibilities;

  • Facilitate instructor-led training (ILT) and blended learning programs using a variety of delivery methods that promote learning transfer
  • Assist the Employee Engagement team in the design and development of new training curriculum or revisions of current programs by collecting relevant data points and providing timely feedback 
  • Assist and follow through with employee onboarding programs 
  • Build and sustain working relationships with property-level leaders and colleagues 
  • Analyze customer experience data on a consistent basis to identify property-level and organization-wide training needs 
  • Collaborate with Regional Leadership to analyze and develop a training matrix based on year-round and seasonal needs 
  • Develop and implement data gathering measures and methods to evaluate the effectiveness of all training initiatives with the goal of determining if training objectives are being met 
  • Champion key initiatives and develop programs to ensure the successful adoption of new technologies, data collection platforms, and operating policies/procedures

Bilingual, English and Spanish highly preferred

We are an Equal Opportunity Employer 

Not specified